PRIVACY POLICY AND NOTICE OF INFORMATION PRACTICES
Effective Date: August 4, 2026
Last Updated: August 4, 2026
Jim Holmes Insurance (“JHI,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, request an insurance quote, contact our agency, or otherwise interact with us.
This policy applies to information collected through our website and related online services. It also describes certain information practices connected with the insurance services we provide.
This website policy supplements any insurance-specific privacy notice provided to you during an insurance transaction. It does not replace or limit any rights provided by an insurance company, consumer reporting agency, or applicable federal or state law.
1. INFORMATION WE COLLECT
The information we collect depends on how you interact with us and the insurance products or services you request.
Information You Provide
When you complete a form, request a quote, call, email, or otherwise contact us, we may collect information such as:
Your first and last name
Mailing or property address
Email address
Telephone number
Preferred contact method
Best time to contact you
The type of insurance you are requesting
Information included in messages or documents you send us
Our website forms are designed to collect only the basic information needed for an agent to contact you. When preparing an insurance quote or servicing a policy, an agent may later request additional information about you, your household, vehicles, property, business, insurance history, drivers, claims, coverage, or other matters relevant to the requested insurance product.
Please do not submit Social Security numbers, driver’s license numbers, payment-card information, medical information, account passwords, or other highly sensitive information through a general website form unless we specifically direct you to an approved secure method.
Insurance and Transaction Information
When you request, purchase, or service insurance, we may collect information from:
Applications and other forms you complete
Your transactions with us, insurance companies, or service providers
Insurance companies, managing general agencies, wholesalers, and underwriting systems
Motor vehicle records, claims-history databases, public records, and government agencies
Consumer reporting agencies where permitted by law
Other persons you authorize to provide information
This information may include policy information, coverage, premiums, payment history, insurance history, claims, vehicle or property information, driving records, and other information reasonably necessary to quote, place, underwrite, service, or renew insurance.
We do not request personal health or medical information through our general website forms. If health information is ever required for a particular insurance product, it will be requested and handled using appropriate procedures and authorizations.
Information Collected Automatically
When you visit our website, Squarespace and other technology providers may automatically collect information such as:
Internet Protocol address
Browser type and version
Device type and operating system
Approximate location derived from an IP address
Pages visited and links selected
Referring website or advertisement
Date, time, and duration of visits
Cookie and advertising identifiers
Information about how visitors use and interact with the website
We may use cookies, pixels, tags, local storage, and similar technologies to operate the website, prevent fraud and spam, understand website traffic, improve the user experience, measure advertising results, and display relevant advertising.
2. HOW WE USE INFORMATION
We may use information to:
Respond to questions and contact requests
Prepare and discuss insurance quotes
Submit applications to insurance companies
Compare insurance companies, pricing, and coverage
Place, issue, service, renew, or cancel insurance as directed
Assist with billing, policy changes, claims, documents, or customer service
Verify information and prevent fraud
Comply with insurance, licensing, recordkeeping, legal, and regulatory requirements
Maintain and improve our website, forms, and services
Measure website traffic and advertising performance
Protect our agency, customers, employees, website, and systems
Establish, exercise, or defend legal rights
Carry out another purpose disclosed when information is collected or authorized by you
Submitting a website form does not bind coverage, create an insurance policy, or make a requested policy change effective. Coverage can be added, changed, or bound only after confirmation from an authorized insurance representative.
3. HOW WE DISCLOSE INFORMATION
We may disclose information when reasonably necessary to provide insurance services or operate our business, including to:
Insurance Companies and Insurance-Service Providers
We may provide information to insurance companies, managing general agencies, wholesalers, underwriting platforms, raters, claims administrators, inspection companies, and other insurance-service providers to obtain quotes, underwrite coverage, issue policies, process transactions, or service insurance.
Business and Technology Providers
We may use companies that provide website hosting, form processing, email, telephone, document storage, electronic signatures, agency-management systems, customer communications, payment processing, cybersecurity, analytics, advertising, and other business services.
These providers may process information on our behalf or under their own privacy policies, depending on the service.
Consumer Reports and Public Records
Where permitted by law and relevant to an insurance transaction, we or an insurance company may obtain information from consumer reporting agencies, motor vehicle departments, claims-history databases, public records, and similar sources.
Legal and Regulatory Disclosures
We may disclose information when reasonably necessary to:
Comply with federal, state, or local law
Respond to a subpoena, court order, regulatory inquiry, or lawful government request
Report or investigate suspected fraud
Protect the rights, property, safety, or security of JHI or another person
Enforce an agreement or defend a legal claim
Business Transfers
If JHI is involved in a merger, acquisition, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.
With Your Direction or Authorization
We may disclose information to another person or organization when you direct or authorize us to do so.
We do not sell or rent insurance application, policy, claims, or customer information to unrelated third parties for their independent marketing. We may disclose nonpublic personal information as permitted or required by law to complete and service insurance transactions.
4. INSURANCE PRIVACY AND CONSUMER INFORMATION
Insurance transactions may involve “nonpublic personal information” protected by federal and state insurance privacy laws. This may include information:
Provided by you on an application or other form
Resulting from transactions involving your insurance
Received from insurance companies or other financial institutions
Received from a consumer reporting agency
We use and disclose this information only for purposes permitted or required by law, including quoting, underwriting, placing, servicing, renewing, and administering insurance; preventing fraud; complying with legal requirements; and performing services on our behalf.
Information about former customers is protected in accordance with applicable law and our information practices.
If applicable law gives you the right to limit a particular disclosure of nonpublic personal information, we will provide the required notice and a reasonable method for exercising that right. Insurance-specific privacy notices may contain additional information about these rights.
Nothing in this website policy changes any rights you may have under the Fair Credit Reporting Act, the Gramm-Leach-Bliley Act, Oklahoma insurance privacy requirements, or another applicable law.
5. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use the following categories of cookies and similar technologies:
Essential Cookies
These are required for website security, navigation, forms, accessibility, and basic functionality. The website may not operate properly without them.
Functional Cookies
These remember certain preferences and support optional website features.
Analytics Cookies
These help us understand how visitors find and use the website, which pages are visited, and how the site performs.
Advertising Cookies and Pixels
These may be used to measure advertising results, recognize visits connected with advertisements, create advertising audiences, and show more relevant advertisements.
You can use our cookie banner to accept, decline, or manage non-essential cookies. You may also control cookies through your browser. Blocking certain cookies may affect some website features.
6. GOOGLE SERVICES
We may use Google services such as Google Analytics, Google Ads, Google Tag Manager, Google Maps, or reCAPTCHA.
Google Analytics may collect information about website visits, devices, browsers, approximate location, pages viewed, interactions, and referral sources. Google Ads may use cookies or similar technologies to measure conversions and support advertising or remarketing.
Google may process information according to its own policies. Information about how Google uses data from websites that use its services is available at:
https://policies.google.com/technologies/partner-sites
Google’s Privacy Policy is available at:
https://policies.google.com/privacy
You can manage Google advertising preferences at:
https://myadcenter.google.com/
The Google Analytics browser opt-out tool is available at:
https://tools.google.com/dlpage/gaoptout
7. META PIXEL AND META ADVERTISING
We may use the Meta Pixel and related advertising tools provided by Meta Platforms, Inc., which operates Facebook and Instagram.
The Meta Pixel may collect or receive information such as:
Pages visited
Links or buttons selected
Referral information
Browser and device information
IP address
Cookie and advertising identifiers
Events used to measure an advertisement or quote request
Meta may use this information to measure advertising performance, provide advertising reports, build advertising audiences, and display advertisements on Facebook or Instagram. If you have a Meta account, Meta may be able to associate information received through the Pixel with your account.
If advanced matching is enabled, certain identifiers may be converted into a hashed form before being transmitted. We do not intend for the contents of insurance applications, Social Security numbers, driver’s license numbers, policy numbers, medical information, claims details, or payment information to be transmitted to Meta or Google for advertising purposes.
Meta processes information according to its own privacy policies and settings. You can review Meta’s Privacy Policy at:
https://www.facebook.com/privacy/policy/
You can manage advertising preferences through your Facebook or Instagram account or visit:
https://www.facebook.com/adpreferences/ad_settings
8. SALE, SHARING, AND TARGETED ADVERTISING
We do not sell personal information in exchange for money.
Some privacy laws may define the use of advertising cookies, pixels, or similar technologies as “selling,” “sharing,” or processing information for targeted advertising, even when no money is exchanged.
Where applicable, you may opt out of non-essential advertising technologies by selecting Decline All or changing your choices through Manage Cookies on our website. You may also adjust your Google and Meta advertising preferences using the links above.
Declining advertising cookies will not prevent you from requesting a quote or using the basic functions of our website.
9. COMMUNICATIONS
When you submit a quote or contact form, you authorize JHI to contact you by telephone or email about your request.
Providing a telephone number through a general website form does not, by itself, enroll you in recurring marketing text messages or automated marketing calls. If separate consent is required for a particular type of communication, we will request it separately.
You may opt out of promotional emails by using the unsubscribe instructions in the message or contacting us. You may still receive non-promotional communications about an existing quote, application, policy, payment, claim, or customer-service matter.
10. DATA RETENTION
We retain information only as long as reasonably necessary for the purposes described in this policy, including:
Responding to requests and preparing quotes
Maintaining insurance and business records
Servicing customer relationships
Meeting legal, regulatory, contractual, and recordkeeping obligations
Preventing fraud and protecting security
Resolving disputes and defending legal claims
Retention periods may vary based on the type of information, the insurance company involved, the status of a quote or policy, and applicable law.
11. INFORMATION SECURITY
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
No website, email system, telephone system, or electronic transmission is completely secure. We cannot guarantee absolute security. Please use caution when sending sensitive information and use an approved secure method when requested.
If a security incident involving personal information occurs, we will investigate and provide notifications as required by applicable law.
12. YOUR PRIVACY CHOICES AND REQUESTS
Depending on your location and applicable law, you may have the right to:
Ask what personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain information
Limit certain disclosures
Opt out of certain marketing or targeted advertising
Withdraw consent where processing is based on consent
Receive information about our privacy practices
Exercise a privacy right without unlawful discrimination
These rights may be limited by insurance recordkeeping requirements, legal obligations, active policies or claims, fraud-prevention needs, and other lawful exceptions.
We may need to verify your identity before acting on a request. We may also require proof that an authorized representative is permitted to act for you.
13. CHILDREN’S PRIVACY
Our website and insurance services are intended for adults. We do not knowingly collect personal information online from children under 13.
If you believe a child has submitted personal information through our website, please contact us so we can review and delete it when appropriate.
14. THIRD-PARTY WEBSITES
Our website may link to insurance companies, payment portals, claims services, social-media platforms, maps, or other third-party websites.
Those websites are operated independently and have their own privacy policies, security practices, and terms. JHI is not responsible for the privacy practices or content of an unrelated third-party website.
15. CHANGES TO THIS POLICY
We may update this Privacy Policy when our practices, services, technology, or legal obligations change.
The updated policy will be posted on this page with a revised “Last Updated” date. Material changes will be communicated in another manner when required by law.
16. CONTACT US
To ask a privacy question, exercise an applicable right, or request a copy of an insurance-specific privacy notice, contact:
Jim Holmes Insurance
Attn: Privacy Request
453 West Gray
Norman, Oklahoma 73069
405-321-4664
or
405-793-2828
You may also contact us through the Contact Us page on our website. Please do not include highly sensitive information in a general contact form.